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This is part three of my “Alert Notification Best Practices” focusing on techniques and methods in creating a comprehensive notification system that is easy to implement, simple to maintain and delivers the goal of “making sure the right person(s) get the right notification at the right time and at the desired destination.

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This is part two of my “Alert Notification Best Practices” focusing on techniques and methods in creating a comprehensive notification system that is easy to implement, simple to maintain and delivers the goal of “making sure the right person(s) get the right notification at the right time and at the desired destination.”

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At Highnet Systems we work closely with our customers to ensure that our Smart Notification System, SNS++, continuously meets their emerging needs and integration requirements. As with most things in our everyday lives, having great tools is just an initial requirement to having a great solution. Understanding how to utilize the tools and to maximize their benefits is equally important. 

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Every management system and application has the ability to generate alerts. Most organizations have multiple applications and even multiple management systems. The result? Thousands of alerts every day. Many of them meaningless because they are purely informational duplicated or provide information that has already been communicated.

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We are very excited about what is coming in 2017, we plan to introduce couple new products and continue to work with our customers/business partners to improve and deliver the best solutions possible, I wanted to wish you and your families health, happiness and good business this coming 2017.

What are Highnet Systems customers saying about the implementation of a smart notification system? Here are two recent examples:

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IT staff are often inundated with hundreds of alerts and messages from multiple sources every day. How do they sort through this mess and ensure that they are only handling the important ones? In reality, without the help of some form of automation, this is practically impossible. Suppressing some messages at the source helps somewhat, but doesn't ensure that the right messages are getting to the right people at the right time.

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At Highnet Systems we maintain close contact with our customers and partners to learn what they would like to see added or changed in our alert and notification management solutions. Our customers know more about their needs than we do!

One request that we have repeatedly heard is the ability to attach a file to a notification. We are pleased to announce that as of the next release this feature is available in SNS++.

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